FAQ

Frequently Asked Questions

Shipping

How long does delivery take? Most orders ship within 24 hours and arrive in 2–5 business days. You'll get tracking by email the moment your order leaves our warehouse.

How much is shipping? Shipping is free on every order over $75. A flat rate applies to smaller orders.

Where do you ship? We currently ship within the United States.

Returns & Guarantee

What's your return policy? Every order is backed by our 30-Day Happy-Tail Guarantee. If your pet isn't wagging, return it within 30 days for a full refund. See our Refund Policy for details.

How do I start a return? Visit our Contact page with your order number and we'll take care of the rest.

Orders & Payment

How do I track my order? Log in to your account or use the tracking link in your shipping email.

What payment methods do you accept? Visa, Mastercard, American Express, PayPal, and Shop Pay.

Still have questions? Reach out — we're always happy to help.