Refund policy

Refund & Return Policy

Your happiness comes first. Every PawPrime order is backed by our 30-Day Happiness Guarantee.

30-day returns

If you're not completely satisfied, request a return within 30 days of delivery. Items should be unused, in their original condition and packaging.

How to start a return

Email support@paw-prime.com with your order number and the reason for your return. We'll reply within 24–48 hours with simple next steps.

Refunds

Once your return is approved, your refund is issued to the original payment method within 5–10 business days.

Damaged, defective, or wrong items

If your item arrives damaged or incorrect, contact us within 7 days of delivery with a photo and we'll send a free replacement or a full refund — no return required.

Non-returnable items

For hygiene reasons, used grooming tools and opened consumables can't be returned unless they're defective.

Exchanges

Need a different style or color? Start a return and place a new order, or email us and we'll help sort it out.