Refund policy

We offer a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible, the item must be unused, in its original packaging with any tags, and you'll need your receipt or proof of purchase. To start a return, contact us with your order number. Once your return is approved, we'll send you the return address and step-by-step instructions — please don't ship items back before approval, as they can't be accepted.

Damages & issues

Please inspect your order on arrival and contact us right away if your item is defective, damaged, or incorrect, so we can make it right.

Non-returnable items

Certain items can't be returned, including perishable goods, custom or personalized products, personal-care goods, and hazardous materials. Sale items and gift cards are also non-returnable.

Exchanges

The fastest way to get what you want is to return the original item and, once approved, place a new order for the replacement.

EU 14-day cooling-off period

For orders shipped to the European Union, you may cancel or return your order within 14 days for any reason. The item must be unused, with tags, in its original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. If approved, you'll be refunded to your original payment method within 10 business days (your bank or card issuer may take additional time to post it). If it's been more than 15 business days since your return was approved and you haven't seen your refund, please contact us.