Refund Policy
30-Day Money-Back Guarantee
We want you and your pet to be completely happy with every purchase. If you're not satisfied for any reason, you have 30 days from delivery to request a full refund.
How to Request a Refund
- Email us at support@pawprime.com with your order number and reason
- We'll respond within 24 hours with return instructions
- Once we receive the item, your refund is processed within 3-5 business days
Conditions
- Items must be unused and in original packaging
- Damaged or defective items are refunded at no cost to you - no return required
- Shipping costs are non-refundable unless the item was defective